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SeatSmart Authenticity Guarantee

Thanks to the SeatSmart Lowest Price Guarantee, you already know that our prices are the lowest on the web. But as with any online purchase, buying tickets online is about more than just the price – it's about trust. SeatSmart guarantees the authenticity of every transaction, ticket, and Preferred Member. You'll find a detailed look at our Authenticity Guarantee below.

Authentic Tickets: Guaranteed
When you buy tickets from SeatSmart, you can be sure those tickets will get you into your event of choice. Every ticket is individually verified, and guaranteed as authentic. In the highly unlikely event that tickets purchased from SeatSmart are invalid, you will receive a full refund. This guarantee includes tickets to any event that has been cancelled. Tickets to rescheduled events remain valid.

Professional Brokers: Guaranteed
Every SeatSmart Preferred Member is thoroughly pre-screened before their inventory is listed on SeatSmart. Below, the process to become a SeatSmart Preferred Member:

1. Broker submits a SeatSmart membership application for review.
2. Application is approved or denied by the SeatSmart Member Relations team.
3. A SeatSmart Member Relations team member further vets the applicant by phone. Applicant is either granted or denied SeatSmart membership based on this conversation.

We guarantee that our Preferred Members will provide the tickets and service necessary to complete your order. We hand-pick each member, and only approve the most professional and reputable brokers in the business.

Timely Delivery: Guaranteed
SeatSmart guarantees that the tickets you order will always be delivered before your event. Using a combination of FedEx shipping, email delivery, local pickup, and other special delivery methods, SeatSmart and its Preferred Members will always deliver your tickets on time, even when you order at the last minute.

100% Transparency: Guaranteed
Transparency sits at the very core of SeatSmart's values. Not only do we offer up-front pricing without any fees or service charges, we connect you directly to the holding broker, so you know exactly where your tickets are coming from.